Sears Hometown Store in Moline, IL Closed now

Reviews about Sears Hometown Store

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  February 19, 2019, by brett7715
  I went to this store to get a craftsman line flaring tool replaced and was told they don't warranty any tools that aren't purchased from their location. I was told to take it back to Davenport because thats where I bought it from. They stated that because they are a franchise store they don't have to warranty anything this don't sell. I live in milan and only drove to davenport to buy the tool because this store closes at 7pm and Davenport was open until 10pm and I wanted to have the tool to start work first thing the next morning, unfortunately it broke with my very first use. I called sears main 800 number and of course I got someone that could barely speak english and was no help at all. I went back to the davenport store and had my replacement tool in less than 2 minutes and spoke to a store manager there who told me that anywhere that sells craftsman tools is expected to honor the warranty and that their "franchise store" status should have no bearing on the lifetime guarantee. The saleswoman at moline was rude and totally unapologetic and had absolutely no concern at all as to whether I would ever return to buy anything else from that store again, which I absolutely won't. I'll drive to davenport to buy everything I need from this point forward. I have bought 90% of my tools from sears over the last 25 years because of the warranty an ease of exchange which is now 4 upright rolling toolboxes full of tools...I'll never buy another thing from the fake sears store on the avenue of the cities in Moline and I hope nobody does business with this place again either!